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Ordering at Ibis Scientific

Order Help & Support

Everything you need to place an order, check status, request a quote, or manage returns — all in one place.

How to Order Request a Quote Order Tracking Returns & Cancellations Net 30 / Terms
Phone (855) 390-4202 Mon – Fri, 8am – 5pm ET
Order Email sales@ibisscientific.com Include your Purchase Order
Response Time Same Business Day For inquiries received before 5pm ET

How to Order

You can place orders through our website, by phone, or by email. Browse our catalog of over 4,000 lab consumables and chemicals, add items to your cart, and check out using your account.

  • Search by keyword, part number, or browse by category
  • Add items to your cart and proceed to checkout
  • Choose your shipping method and enter payment details
  • You will receive an order confirmation email immediately
Tip: Log in to your account to access your contract pricing and saved payment methods. Questions? Email sales@ibisscientific.com.

New Customers

Welcome to Ibis Scientific. Getting started is straightforward — you can place your first order by creating an account to unlock additional features and pricing.

  • Create a free account to access order history, saved carts, and shopping lists
  • Institutional customers (universities, hospitals, government labs) may qualify for Net 30 terms — see the Net 30 section below
  • If your institution requires a vendor setup or W-9, contact us and we'll provide everything you need
  • For large first orders or special pricing requests, request a quote before placing your order
Tip: Contact our sales team at sales@ibisscientific.com and we'll help you get set up and make sure you're getting the right products at the right price.

Quick Order Tool

The Quick Order tool lets you add multiple items to your cart at once using part numbers. This is ideal for repeat orders or when ordering from a known list.

  • Enter part numbers and quantities directly
  • Paste a list from a spreadsheet or previous order
  • Add all items to cart in a single step
Tip: You can find the Quick Order tool at the top of every page in the header.

Shopping Lists

Shopping Lists let you save groups of products for fast reordering. This is ideal for labs that order the same set of consumables on a regular basis or maintain multiple lists for different projects or instruments.

  • Create and name multiple lists (e.g. "Monthly Vials", "GC Consumables", "Project A")
  • Add any product to a list directly from the product page
  • Add an entire list to your cart in one click
  • Lists are saved to your account and accessible from any device
Tip: You must be logged in to create and access Shopping Lists. Shopping Lists are a great companion to Standing Orders for managing recurring lab supply needs.

Request a Quote

For large orders, institutional purchasing, or items requiring special pricing, you can submit a quote request. Our team will respond within one business day.

  • Use the Request a Quote link in the main navigation
  • Include part numbers, quantities, and your institution name
  • Quotes are valid for 30 days from the date issued
Tip: Approved quotes can be converted directly to an order — no re-entry needed. Email sales@ibisscientific.com with any questions.

Product Cross-Reference

Already buying from another supplier? Send us your current order list and we'll cross-reference your products to Ibis equivalents — often at a better price with the same or better quality.

  • Send your current order list, vendor part numbers, or supplier invoice to sales@ibisscientific.com
  • Include quantities and any notes on product specifications
  • We'll return a side-by-side comparison with Ibis part numbers and pricing
  • All products are OEM-compatible and 100% guaranteed
Tip: This service is free and there's no obligation to purchase. It's one of the fastest ways to see how much you can save by switching to Ibis.

Product Substitutes

If a product is out of stock or discontinued, our team can identify a compatible substitute that meets your analytical requirements. We never recommend a substitute without confirming OEM compatibility first.

  • Contact us with your part number and application details
  • We'll identify one or more compatible alternatives from our catalog
  • Substitutes are reviewed for instrument and method compatibility before recommendation
  • All substitute products carry the same 100% guarantee as original items
Tip: Email sales@ibisscientific.com with the part number you need and what instrument or method it's used for — we'll take it from there.

Standing Orders

A Standing Order is a pre-scheduled recurring order for products you purchase regularly. It's the easiest way to ensure your lab never runs out of critical consumables without having to remember to reorder each time.

  • Set your preferred order frequency — weekly, monthly, quarterly, or custom
  • Lock in your current pricing for the duration of the standing order
  • Modify or pause your standing order at any time with no penalty
  • Receive advance notification before each order ships so you can adjust quantities
  • Standing orders ship automatically — no manual reordering required
Tip: Standing Orders are ideal for high-use consumables like vials, tips, solvents, and reference standards. Contact sales@ibisscientific.com to get set up.

Order Status & Tracking

You can check the status of any order from your account dashboard. Tracking numbers are updated as soon as your order ships from our warehouse or directly from the supplier.

  • Log in and go to My Account → Order History
  • Click any order to view status and tracking details
  • Dropship orders may ship directly from the manufacturer
Tip: Tracking emails are sent automatically when your order ships. Check your spam folder if you don't see them. For help with a specific order, email sales@ibisscientific.com with your order number.

Shipping Methods

Ibis Scientific ships primarily via FedEx for most domestic orders. We also offer UPS, LTL freight for large or heavy shipments, and the option to use your own carrier account at checkout.

  • FedEx — our primary carrier for ground and express shipments; most orders ship same day if placed before noon ET
  • UPS — available as an alternative carrier at checkout
  • LTL Freight — used for large, heavy, or pallet-sized orders; contact us for a freight quote before ordering
  • Your Own Carrier Account — enter your FedEx or UPS account number at checkout to bill shipping directly to your account
  • Expedited options (overnight, 2-day) are available at checkout for most stocked items
  • Dropship items ship from the manufacturer and may have different carrier or timing options
Tip: For freight or special shipping requirements, contact sales@ibisscientific.com before placing your order so we can confirm the best method and cost.

Returns & Cancellations

We want you to be satisfied with every order. If you need to return an item or cancel an order, please contact us as soon as possible.

  • Cancellations must be requested before the order ships
  • Returns are accepted within 30 days of receipt for stocked items
  • Dropship and special-order items may not be returnable — contact us to confirm
  • A return merchandise authorization (RMA) number is required for all returns
Tip: Email sales@ibisscientific.com to initiate a return or cancellation. Include your order number and reason for the return.

Net 30 / Payment Terms

Qualified institutions including universities, hospitals, and government labs may apply for Net 30 payment terms. Credit approval is required prior to your first net terms order.

  • Submit a credit application by emailing accounting@ibisscientific.com
  • Approval typically takes 2–3 business days
  • Invoices are due within 30 days of the ship date
  • Purchase orders are accepted from approved accounts
Tip: Once approved, your Net 30 terms will be available automatically at checkout when logged in. For billing questions, contact accounting@ibisscientific.com.

Tax Exempt Orders

If your organization is tax exempt, we can remove sales tax from your orders once your exemption certificate is on file with us. This applies to qualifying universities, government agencies, non-profits, and other eligible institutions.

  • Email your tax exemption certificate to accounting@ibisscientific.com
  • Include your organization name and the state(s) for which exemption applies
  • Once verified, tax exemption will be applied to your account automatically going forward
  • Exemption certificates must be current and valid for the applicable state
Tip: Tax exempt status cannot be applied retroactively to already-placed orders. Submit your certificate before your first purchase to ensure exemption is applied from the start.

Contact Us

Our team is available Monday through Friday, 8am–5pm ET. We're happy to help with orders, product questions, quotes, and account support.

Tip: For the fastest response, include your order number or part number in your message.